Return & Refund Policy

At The Matthew John Collective, every item is thoughtfully handcrafted and carefully inspected before it leaves my studio. Due to the handmade nature of my products, all sales are final.

Returns, Exchanges & Cancellations

I do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged during shipping or you receive the wrong item, please contact me within 48 hours of delivery at matthewjohncollective@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos of the item, the shipping box, the packing materials, and the shipping label.

If the damage or error is verified, I will work with you to provide an appropriate resolution.

Handmade Products

Each item is individually handcrafted, making every piece one of a kind. Slight variations in ribbon placement, greenery, florals, embellishments, and other design elements are a natural part of the handmade process and are not considered defects.

Colors may also vary slightly due to differences in monitor and screen settings.

Shipping

Once your order has shipped, The Matthew John Collective is not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.

Customers are responsible for providing the correct shipping address at checkout. Orders returned due to an incorrect or undeliverable address may require additional shipping charges before they can be resent.