Shipping Policy

Effective Date: August 2026

Thank you for shopping with The Matthew John Collective. Every item is handcrafted with care and packaged to arrive safely. Please review the following shipping policy before placing your order.

Processing Time

Because each item is handmade, orders are typically processed and shipped within 3–7 business days unless otherwise stated in the product listing.

During holidays, product launches, or peak seasons, processing times may be extended. Any significant delays will be communicated as soon as possible.

Shipping Rates

Free Standard Shipping on all orders of $100 or more within the continental United States.
Shipping charges for orders under $100 are calculated at checkout based on the size, weight, and destination of your order.

Local Delivery & Meetup

Free local delivery or meetup is available for customers located in Madison County, Mississippi.

If your order qualifies, this option will be available during checkout. A mutually agreed upon location and time will be arranged after your order is placed.

Shipping Carriers

Orders are shipped using trusted carriers such as USPS, UPS, or FedEx, depending on the size of the package and destination.

Tracking information will be emailed once your order has shipped.

Delivery Times

Estimated delivery times begin after your order has been shipped.

While every effort is made to ensure timely delivery, The Matthew John Collective is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, or other circumstances beyond our control.

Shipping Address

Please verify that your shipping address is accurate before completing your purchase.

The Matthew John Collective is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

The Matthew John Collective is not responsible for lost, stolen, or missing packages after delivery confirmation. If you experience an issue, please contact the shipping carrier directly. I will gladly assist by providing any available shipping documentation.